Built for public libraries
Know how your patrons feel. Every single visit.
A tap-based kiosk that gathers anonymous satisfaction scores at your exit — silent, frictionless, and ready for municipal reporting.
No credit card required.
Smiley scale, 0–10 NPS, or Likert. Your choice, changeable anytime.
- GDPR-compliant, anonymous by design
- Runs on any iPad or Android tablet
- Free tier, public pricing
- Built in the EU
Feedback built for the library environment.
Annual surveys take months and return outdated data. Staff can't approach every patron. Here's a better way.
Fully anonymous, GDPR-ready
No accounts, no cookies, no personal data. Compliant out of the box — ready for municipal IT and data protection officers.
Under 2 seconds per visitor
One tap per question at the exit. No typing, no scrolling. Even rushed patrons respond.
Replaces your annual survey
Continuous, visit-level data your municipal reports need. No waiting months for a survey to cycle. Trends and NPS scores updated in real time.
Every branch, one dashboard
Run the same survey across all branches or customise per location. Compare satisfaction across your whole network.
Works in any language
Surveys work in whatever language your team writes them in. Nothing to configure — just create questions in the language your patrons speak.
Free for your first location
Start with one kiosk at no cost. Scale to your full branch network as the data proves its value.
Up and running in an afternoon.
No IT project, no vendor visit, no hardware rental.
- 1
Mount a tablet at the exit
Use any iPad or Android tablet you already have. Attach it near the exit gate — we'll walk you through the setup.
- 2
Patrons tap on their way out
One question, one tap, done. Silent and unobtrusive — no disruption to the reading environment.
- 3
Pull reports for your municipality
Log in from any browser, filter by date or branch. Export for quarterly reports coming soon.
Libraries · 7 min read
How to measure customer satisfaction in a library
Seven one-tap questions on a tablet at the exit, most important first. Every answer is saved the moment it's tapped, and the kiosk restarts itself for the next visitor — so even people in a hurry count.
| # | Question | What it tells you |
|---|---|---|
| 1 | How likely are you to recommend this library branch to a friend or colleague? (0–10) | Overall loyalty — your headline Net Promoter Score |
| 2 | Today I found what I was looking for. | Whether the visit achieved its purpose |
| 3 | I find it easy to find my way around the library. | Layout, signage and wayfinding |
| 4 | I’m satisfied with the selection of books and other materials. | Collection fit |
| 5 | I feel comfortable when I visit this library. | Atmosphere, space, noise, cleanliness |
| 6 | The staff helped me willingly and competently. | Service quality |
| 7 | The opening hours suit me. | Access |
- 1How likely are you to recommend this library branch to a friend or colleague? (0–10)
- 2Today I found what I was looking for.
- 3I find it easy to find my way around the library.
- 4I’m satisfied with the selection of books and other materials.
- 5I feel comfortable when I visit this library.
- 6The staff helped me willingly and competently.
- 7The opening hours suit me.
Setting up the tablet? Read our guide to locking an iPad to one app — free, built in, no extra software.
Frequently asked questions
- Is it GDPR-compliant for a public library?
- Yes. Feedback is anonymous by default — no accounts, no cookies, no personal data collected — so there is nothing identifying to store or process. Data is hosted in the EU. It is built to satisfy municipal IT and data protection officers out of the box.
- Do patrons need an app or an account?
- No. Patrons just tap the tablet on their way out — no app to install, no sign-in, no email. One tap per question and they are done.
- What tablet do I need?
- Any iPad or Android tablet you already own. The kiosk runs in a browser, so there is no special hardware to buy — mount a spare tablet near the exit and you are ready.
- Can we run the same survey across every branch?
- Yes. Run one survey network-wide or customise per branch, and compare satisfaction across every location from a single dashboard.
Your patrons have opinions. Start listening today.
Takes 15 minutes to set up. Free for your first location. No contracts.