Built for retail & hospitality
Know your store-level satisfaction. Every day.
A tap-based kiosk at your exit captures anonymous customer feedback in under 2 seconds — no app, no survey link, no friction.
No credit card required.
Smiley scale, 0–10 NPS, or Likert. Your choice, changeable anytime.
- GDPR-compliant, anonymous by design
- Runs on any iPad or Android tablet
- Free tier, public pricing
- Built in the EU
Real-time customer intelligence, store by store.
Email surveys reach the already-engaged. Mystery shoppers are expensive and infrequent. Online reviews skew negative. Here's a better way.
Anonymous by default
No accounts, no phone numbers, no cookies. Customers share honestly because there is no identity attached.
Under 2 seconds at checkout
Place the kiosk near the door. One tap per question. Completion rates that beat any survey channel.
Replaces mystery shoppers
Daily satisfaction data from every customer — not infrequent spot-checks. Spot drops before they hit your reviews. Export for management reports coming soon.
Multi-store, one dashboard
Compare satisfaction across every location. Identify your top performers and the stores that need support.
Ask what matters to you
NPS, product satisfaction, staff friendliness — configure any question type from the dashboard in minutes.
Lower cost than traditional research
One location free, forever. Scale across your chain at a fraction of traditional research budgets.
Running in your first store today.
No vendor visit, no IT project, no hardware rental.
- 1
Place a tablet at the exit
Use any iPad or Android tablet. Attach it near the door on a stand or wall mount — we'll guide you through the setup.
- 2
Customers tap as they leave
One question, one tap, completely anonymous. No staff involvement needed.
- 3
Track satisfaction across all stores
Log in from any browser or phone. See real-time scores, compare locations. Data export for reports coming soon.
Retail · 7 min read
How to structure a customer satisfaction survey for a retail store
One recommend question, then the parts of the visit you can actually change — finding products, checkout, staff, prices. Start with three, grow to seven.
| Area | Question | Change it with… |
|---|---|---|
| Loyalty | How likely are you to recommend this store to a friend? (0–10) | Everything below |
| Purpose | I found what I came in for today. | Stock, range, availability |
| Navigation | It was easy to find products in the store. | Layout, signage, shelf labels |
| Checkout | Paying was quick and easy. | Staffing at peaks, self-checkout, queue design |
| Staff | Staff were helpful and knowledgeable. | Training, floor presence |
| Value | Prices feel fair for what I get. | Pricing, promotions, communication |
| Environment | The store was clean and pleasant. | Cleaning, lighting, music, space |
- LoyaltyHow likely are you to recommend this store to a friend? (0–10)
- PurposeI found what I came in for today.
- NavigationIt was easy to find products in the store.
- CheckoutPaying was quick and easy.
- StaffStaff were helpful and knowledgeable.
- ValuePrices feel fair for what I get.
- EnvironmentThe store was clean and pleasant.
Setting up the tablet? Read our guide to locking an iPad to one app — free, built in, no extra software.
Frequently asked questions
- Is customer feedback anonymous and GDPR-compliant?
- Yes. No accounts, no phone numbers, no cookies — feedback is anonymous by default, and data is hosted in the EU. Customers answer more honestly because nothing is tied to their identity.
- Do customers need an app?
- No. Customers tap the kiosk near the door on their way out — no app, no survey link, no sign-in. One tap per question, under two seconds.
- What tablet do I need?
- Any iPad or Android tablet. The kiosk runs in the browser, so there is no special hardware to buy or rent — just mount a tablet near the exit.
- Can I compare satisfaction across all my stores?
- Yes. Every location reports into one dashboard, so you can compare stores, spot your top performers and catch a drop before it reaches your public reviews.
Your customers are voting with their feet. Find out why.
Set up in 15 minutes. Free for your first store. No long-term commitment.