The best feedback kiosk software in 2026

Sensa (that's us) does one thing deliberately well: sub-2-second, anonymous visitor feedback in physical spaces — libraries, museums, bookstores, service points. There's no app to install and no terminal to rent: you open the kiosk URL on any iPad or Android tablet, mount it by the exit, and you're collecting NPS or Likert responses in about 15 minutes. Anonymity is the architecture, not a setting — no accounts, no cookies, no tracking — and all data is hosted in the EU, which keeps GDPR reviews short. Pricing is public and per location (never per response), and the Free plan isn't a trial: one location runs free, forever. What Sensa deliberately doesn't do: email campaigns, SMS, or multi-channel CX — if you need those, read on.

Best for: a single venue or a growing network that wants to start today without procurement, a sales call, or new hardware.

HappyOrNot is the most established name in physical feedback — their four-button Smiley terminals sit in airports, retail chains, and healthcare networks across 100+ countries, per their published customer list. Their model is end-to-end service: hardware, software, and support in one subscription, with battery-powered terminals that ship preconfigured and send data over the mobile network, so they work with no Wi-Fi at all. The trade-off is the front door: pricing is a tailored quote through sales — their site describes a setup fee plus annual subscription — and there's no free tier. If you're rolling out to hundreds of sites and want someone else to own device logistics, replacements and all, this is exactly what HappyOrNot is built for.

Best for: multi-site enterprises with procurement processes and a budget for managed hardware.

SurveyStance is a US-based (Newport Beach, CA) platform focused on one-tap emoji feedback on iPads. It's flexible about hardware: run their software on your own iPad, or take the full-service option where the iPad and stand arrive ready to go. Beyond the kiosk, their "OneClick" surveys embed in email signatures and support tickets, and they sell QR/NFC cards that route happy customers toward leaving Google reviews — a genuinely useful growth angle the other tools here don't offer. Pricing is published per device, month-to-month with a free trial (no credit card), though there's no perpetual free tier listed. No Android support appears on their site, so Android-tablet shops should look elsewhere.

Best for: US businesses on iPads where review generation matters as much as in-venue sentiment.

Surveyapp, from UK-based VOC Metrics, is the breadth pick. Kiosks on your own iPad or Android tablet are just the start: their site covers physical Smiley Buttons, QR codes on posters and receipts, web links, email, SMS, and email-signature surveys, with offline capture that syncs when the connection returns. Pricing is public and metered by monthly submissions — worth modelling against your traffic, since a busy venue's bill grows with its feedback volume — and the Enterprise tier includes stands, tablets, unlimited responses, and an account manager. If your feedback programme genuinely spans channels, Surveyapp covers ground that kiosk-first tools deliberately don't.

Best for: teams running one feedback programme across kiosk, print, email, and SMS touchpoints.

Zonka Feedback is a full customer-experience platform in which kiosks are one well-built channel among many — email, SMS, web, and in-app surveys all live in the same tool. The kiosk side is solid: their iOS and Android apps have a dedicated kiosk mode (surveys loop and reset for the next visitor, password protection prevents tampering), work fully offline with automatic sync, and include remote device management — uptime, battery, and sync status for every unattended tablet, which matters once you run many devices. Pricing is public on their site, metered by responses, with Enterprise by quote; there's a 14-day trial (up to 50 responses) but no perpetual free plan per their site. It's more platform than most single venues need — that's the trade-off.

Best for: CX teams that want kiosk, email, and SMS feedback unified in one platform, with strong offline and device management.