A HappyOrNot alternative you can set up today
Sensa is a software-only alternative to HappyOrNot: instead of renting proprietary Smiley terminals through a sales process, you install Sensa on any iPad or Android tablet you already own and start collecting anonymous visitor feedback in about 15 minutes. Pricing is public — there's a free plan for a single location and paid plans from €9/month — with no setup fees, no hardware contracts, and no sales call required.
| Feature | Sensa | HappyOrNot |
|---|---|---|
| Pricing | Public pricing, free plan, from €9/month | Quote via sales contact; their site describes a setup fee + annual subscription |
| Hardware | Bring your own iPad or Android tablet | Proprietary Smiley devices (Smiley Terminal™, Smiley Touch™), included in the subscription |
| Getting started | Self-service signup, typically live in ~15 minutes | Book a demo / contact sales; devices ship preconfigured ("deployed in minutes" per their site) |
| Free tier | Yes — 1 location, free forever | Not offered per their public pages |
| Anonymity & GDPR | Anonymous by default — no accounts, no cookies, no tracking; data hosted in the EU | States GDPR compliance; anonymous feedback by default, optional contact-details capture |
| Best fit | Single venues to mid-size networks that want to start today | Large multi-site enterprises wanting a managed hardware fleet |
Who is HappyOrNot right for?
HappyOrNot is the most established name in physical feedback, and their model has real strengths. Their site describes an end-to-end service — hardware, software, and support in one subscription — with battery-powered terminals that ship preconfigured and send data over the mobile network, so they work with no Wi-Fi at all. They serve very large deployments: their published customer list includes airports, retail chains, and healthcare networks across 100+ countries. If you’re an enterprise that wants someone else to own the device fleet — procurement, replacements, logistics — and a sales-assisted rollout across hundreds of sites, HappyOrNot is built for exactly that.
Who is Sensa right for?
Sensa is for venues that want the same core loop — a visitor taps a screen on the way out, you see the trend on a dashboard — without acquiring dedicated hardware or entering a sales cycle. Libraries, museums, bookstores, and multi-branch local networks typically have a spare tablet (or can buy a consumer one for less than a specialty terminal) and someone who can mount it by the exit. You sign up, create your first survey (NPS 0–10 or Likert, in English or Slovak), open the kiosk URL on the tablet, and you’re collecting. Feedback is anonymous by design — no accounts, no cookies, no tracking — and all data stays hosted in the EU. Start free with one location; upgrade only when you add more.
Frequently Asked Questions
No. Sensa runs in the browser on any iPad or Android tablet you already own. There is no proprietary terminal to rent or buy, and nothing to install beyond opening the kiosk URL.
No credit card, no sales call.