Terms of Service

Sensa is a visitor feedback platform provided by BNB, s.r.o., Vyšný Klátov 180, Vyšný Klátov, 04412, Slovakia (IČO 47483687) (“we”, “us”, or “Sensa”).

The service enables organisations to deploy tablet feedback kiosks at physical locations and collect anonymous visitor sentiment data through a web-based dashboard.

By creating an account or using the service you agree to these Terms. If you do not agree, do not use the service.

You must be at least 18 years old and have authority to enter into a binding agreement on behalf of your organisation to create an account.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@sensahq.com if you suspect unauthorised access.

You agree not to:

• Use the service for any unlawful purpose or in violation of any applicable law.
• Attempt to collect personal data from kiosk visitors without their knowledge.
• Reverse-engineer, decompile, or otherwise attempt to extract source code.
• Use automated means to overload, disrupt, or abuse the service.
• Resell or sublicense the service without written permission.
• Introduce malware or harmful code into the service.

We reserve the right to suspend or terminate accounts that violate these terms.

Sensa is offered on a subscription basis. Available plans and current pricing are listed on the Pricing page. Prices are in EUR and exclude VAT where applicable.

• Free plan: available indefinitely; subject to plan limits (1 location, 1 survey, 1 question, 1,000 responses/month).
• Paid plans: billed monthly or annually in advance via Stripe. Annual plans are non-refundable except where required by law.
• Upgrades / downgrades: take effect at the start of the next billing period.
• Failed payments: we will retry for 7 days before suspending your account.

You own your data. All feedback responses, surveys, and account data you create through Sensa remain your property. We process this data only to provide the service as described in our Privacy Policy.

Upon account deletion, we will delete your data within 30 days (except billing records required by law). You may request a data export at any time by contacting hello@sensahq.com.

We aim for high availability but do not offer a formal Service Level Agreement (SLA) at this time. The service is provided on an “as is” and “as available” basis. We may perform maintenance that temporarily interrupts availability; we will endeavour to give advance notice for planned downtime.

Sensa and all related software, designs, and content are the intellectual property of BNB, s.r.o.. These Terms do not grant you any rights to our trademarks, logos, or other proprietary materials.

We grant you a limited, non-exclusive, non-transferable licence to use the service solely for your internal business purposes in accordance with these Terms.

By you: You may cancel your subscription at any time from your account settings. Your account will remain active until the end of the current billing period.

By us: We may suspend or terminate your account immediately if you materially breach these Terms, if required by law, or if continued operation poses a security risk. We will provide notice where reasonably practicable.

Upon termination, your right to use the service ends immediately. Sections 5 (Data ownership), 9 (Limitation of liability), and 10 (Governing law) survive termination.

To the maximum extent permitted by applicable law, BNB, s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the service.

Our total aggregate liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

These Terms are governed by and construed in accordance with the laws of the Slovak Republic. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Slovak Republic, without prejudice to mandatory consumer protection laws that may apply in your country of residence.

For EU consumers: the European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

We may update these Terms from time to time. Material changes will be communicated by email to account holders at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

BNB, s.r.o.
Vyšný Klátov 180
Vyšný Klátov, 04412
Slovakia

Email: hello@sensahq.com