Guides for running feedback in physical spaces
Practical, free-to-use advice on collecting visitor feedback where visitors actually are — a tablet by the exit, a question that takes a second to answer, and a number you can do something with. Every guide is written to be followed whether or not you ever use Sensa.
- Setup5 min read
iPad kiosk mode: how to lock an iPad to one app
Lock an iPad to one app with Guided Access — free and built in. Setup steps, the checklist that keeps a kiosk running, and when to outgrow it.
- Libraries7 min read
How to measure customer satisfaction in a library
Seven questions in priority order, collected by a tablet at the exit — and how to read the answers to find the one thing worth fixing first.
- Metrics6 min read
What is Net Promoter Score (NPS), and why is it worth measuring?
The question, the formula, a worked example, what counts as a good score — and how to collect NPS from walk-in visitors, not just email lists.
- Methods6 min read
Feedback kiosk vs QR code vs comment cards: which should you use?
Three ways to collect feedback on-site, compared honestly — including when a QR code or a paper card is the better choice.
- Retail7 min read
How to structure a customer satisfaction survey for a retail store
A 3-question and a 7-question in-store survey, why the order matters, and how to spot the one thing customers want fixed.
- Museums7 min read
How to collect visitor feedback in a museum
The questions to ask, how to measure each exhibition on its own, a smiley version for families — and how to read what comes back.
See the Sensa kiosk
This is what a visitor sees at the exit — tap a face or a number to try it. Nothing is submitted.
Smiley scale, 0–10 NPS, or Likert. Your choice, changeable anytime.
More guides land here as we write them. In the meantime, the fastest way to learn is to try it — one location runs free, forever, no credit card.
Start free