Sensa vs Surveyapp
Sensa and Surveyapp both turn a tablet you already own into a feedback kiosk — the difference is focus. Surveyapp (from UK-based VOC Metrics) is a multi-channel platform spanning kiosks, QR codes, web links, email, and SMS, with pricing metered by monthly submissions. Sensa does one thing deliberately well: anonymous, sub-2-second feedback in physical spaces, priced by location with unlimited responses on Pro, EU-hosted, and free forever for a single site.
| Feature | Sensa | Surveyapp |
|---|---|---|
| Pricing | Public pricing by location, free plan, from €9/month; unlimited responses on Pro | Public pricing on their site, metered by monthly submissions; Enterprise by contact |
| Hardware | Bring your own iPad or Android tablet | Bring your own iPad/Android tablet; stands + tablets included at Enterprise tier per their site |
| Getting started | Self-service signup, live in ~15 minutes | Self-service; trial with a small monthly response allowance per their site |
| Free tier | Yes — 1 location, 1,000 responses/mo, free forever | Trial with limited monthly responses (per their pricing page) |
| Anonymity & GDPR | Anonymous by default; no accounts, cookies, or tracking; EU-hosted | Privacy policy states customer data stays the customer's property; UK-based |
| Best fit | Venues wanting effortless in-place feedback, EU data residency | Teams that want one tool across many channels (kiosk, QR, email, SMS) |
Who is Surveyapp right for?
Surveyapp’s strength is breadth. Their site covers kiosks, physical Smiley Buttons, QR codes on posters and receipts, web links, email, SMS, and email-signature surveys — one platform for every touchpoint, with offline capture that syncs later. Their Enterprise tier includes stands, tablets, unlimited responses, and a dedicated account manager. If your feedback programme genuinely spans channels — you want the same tool asking questions at the till, in email campaigns, and over SMS — and you’re comfortable with submission-metered plans, Surveyapp covers ground that Sensa deliberately doesn’t.
Who is Sensa right for?
Sensa is for the moment a visitor walks past your exit: one glance, one tap, done in under two seconds. That focus shapes everything — four kiosk themes designed for physical spaces, anonymous-by-default collection (no accounts, no cookies, no tracking), NPS and Likert questions in English or Slovak, and a real-time dashboard built around locations rather than channels. Pricing follows the same logic: you pay per location, not per response, so a busy venue never gets punished for collecting more feedback — Pro includes unlimited responses across up to 20 locations. Data lives in the EU. And the Free plan isn’t a trial: one location runs free, forever.
Frequently Asked Questions
Focus and pricing model. Surveyapp is multi-channel (kiosk, QR, email, SMS) with submission-metered plans; Sensa is kiosk-first with location-based pricing and unlimited responses on Pro — a busy venue’s bill doesn’t grow with its feedback volume.
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